Arbium

Terms of Service

Effective date: September 14, 2026

These Terms of Service ("Terms") govern your access to and use of the Arbium desktop application, our hosted service, our websites, and related services (collectively, the "Service"), provided by Arbium Inc. ("Arbium," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you have a separate written agreement with Arbium covering the Service, that agreement controls wherever it conflicts with these Terms. These Terms govern self-serve and research-preview access, and fill any gaps that agreement leaves open.

1. What the Service Does

Arbium runs a capture agent on your computer that uses OS-level frameworks to collect context from the applications you use. That content is organized into your system of record and made available to the AI agents you connect.

Our Privacy Policy is the authoritative description of what the agent captures, what stays on your device, what is blocked and redacted before upload, and who can access the result. It is worth reading before you install.

Arbium is currently offered as a gated research preview and as licensed deployments for organizations. Features may change, be added, or be removed as the product develops.

2. Eligibility and Accounts

You must be at least 18 years old to use the Service. By requesting access to or using the Service, you represent that you meet this requirement.

You sign in through an identity provider. Please keep your account and credentials secure. You are responsible for activity under your account, except where it results from our failure, and we ask that you let us know at legal@arbium.ai if you notice unauthorized use.

3. Permissions and Your Responsibilities

The capture agent needs operating-system permissions to run, which you grant yourself and can revoke at any time. Revoking them disables the corresponding functionality. The Privacy Policy lists which permissions are involved and what each one enables.

By turning on capture, you confirm that you are authorized to install and run this software on that computer.

Because Arbium reads OS-level context, your system of record will include information about other people: colleagues, customers, and correspondents whose messages and documents appear in the applications you use. You are responsible for using the Service consistently with the law that applies to you, including rules on monitoring, confidentiality, and data protection. The blocklist is there to exclude anything you would rather not capture, and we would encourage you to use it. Where an organization deploys Arbium, Section 4 sets out how this works.

4. Organization Deployments

Where an organization deploys Arbium for its people:

  • The organization is the customer. It accepts these Terms, or a separate written agreement, on behalf of the people it assigns seats to.
  • The organization controls the deployment: which seats exist, which applications and sites are on the blocklist, and who holds administrative access.
  • The organization is the data controller and Arbium is its processor, as described in the Privacy Policy and in any Data Processing Addendum between us.
  • The organization is responsible for telling the people it assigns seats to that Arbium is running, for obtaining any consent the law requires, and for honoring their data rights. We do not provide that notice on the organization's behalf.
  • Seats are licensed, and use is limited to the number and tier stated in the applicable order or license.

If you are using Arbium on a seat provided by an organization, that organization's policies govern your use, and questions about your data should go to it first.

5. Self-Hosted Deployments

Self-hosting is not generally available. Where we have separately licensed you to run Arbium on infrastructure you control, you are responsible for operating, securing, updating, and backing up that deployment, and for the AI model providers and other third-party services you configure it to use. We provide the software and the documented deployment path. We do not have access to your deployment and cannot recover data from it. Support, updates, and license scope are governed by your license agreement.

6. Acceptable Use

We ask that you use the Service lawfully and in keeping with these Terms. Please do not:

  • Run the capture agent on a computer you are not authorized to install it on, or use the Service to build a record of someone's activity without the notice and consent the law requires.
  • Use the Service to generate or process content that is illegal, harmful, threatening, abusive, harassing, or defamatory.
  • Reverse engineer, decompile, disassemble, or otherwise extract the source code of the Service, except where applicable law permits or a separate license allows.
  • Interfere with or disrupt the Service, our servers, or connected networks.
  • Work around rate limiting, authentication, blocklist enforcement, redaction, or other security and privacy measures.
  • Access another person's data, or attempt to.
  • Use the Service to build a competing product or service.
  • Access the Service by automated means other than the official Arbium applications, connectors, and documented interfaces.
  • Resell, sublicense, or redistribute access to the Service without our written permission.
  • Impersonate any person or entity, or misrepresent your affiliation.

If something here is violated, we may suspend or terminate access. We will usually reach out first, though where there is a risk to other people's data we may suspend while we look into it.

7. Research Preview and Availability

Research-preview features are provided as-is. They may be less stable, may change or be discontinued without notice, and may carry usage limits. We make no warranties about them.

We aim for a reliable Service but cannot guarantee uninterrupted or error-free operation. The Service depends on third-party infrastructure and AI model providers, and their outages or changes may affect it. We may modify, suspend, or discontinue the Service or any part of it, and we will make reasonable efforts to give advance notice of material changes, except where we need to act immediately for security, legal, or abuse reasons. If we discontinue the hosted Service, we will give you a reasonable opportunity to export your system of record first.

8. Usage Data

We collect usage and diagnostic data such as feature usage patterns, performance metrics, and error rates, to operate, improve, and develop the Service. Some of it is tied to your account, and for people using the administrative dashboard it carries their name and email address. Diagnostic reports are not meant to contain captured content, though a report can incidentally include a fragment of what was being processed when a fault occurred. The Privacy Policy sets out how all of this is handled.

We may also produce aggregated, de-identified datasets from the above, which no longer identify anyone, and use those for any lawful business purpose.

9. Intellectual Property

Our property

The Service, including all software, designs, trademarks, and documentation, is owned by Arbium Inc. and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service. All rights not expressly granted are reserved.

Your content

You own your data. You retain all ownership rights in the content captured through the Service and in the system of record derived from it, including its episodes, facts, and entities ("Your Content"). You own any output generated for you, to the extent applicable law and the underlying model providers' terms allow. You grant us a limited license to process Your Content solely to operate and secure the Service for you, as described in these Terms and the Privacy Policy.

We do not use Your Content to train AI models, ours or anyone else's, and we engage AI model providers under terms that prohibit them from doing so.

Feedback

If you send us feedback, suggestions, or ideas about the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use them for any purpose without obligation to you.

10. Third-Party Services

The Service relies on third parties including AI model providers, cloud infrastructure, identity providers, analytics, and error reporting. Those we currently rely on are listed in the Privacy Policy. We take reasonable steps to select providers that handle data appropriately and to engage them under terms consistent with our commitments to you. They operate independently under their own terms, and to the extent permitted by law we are not liable for their acts or omissions.

Where you connect Arbium to an AI agent or other service, that connection is yours to authorize and revoke, and data you retrieve through it is governed by that service's terms once delivered.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, that blocking or redaction will catch every item you intend, or that any output or automated action will be accurate, reliable, or suitable for your purposes. You use the Service, and rely on any output, at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, in no event will Arbium or its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of or inability to use the Service, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of the amount you paid us for the Service in the six months preceding the claim, or one hundred U.S. dollars ($100).

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

13. Indemnification

You agree to indemnify, defend, and hold harmless Arbium Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law or regulation, including data protection and monitoring laws.
  • A claim brought by someone whose information was captured through your use of the Service, where the notice, consent, or lawful basis their situation required was not in place.
  • Any content or action you generate, publish, distribute, or authorize using the Service.

14. Termination

You can stop using the Service at any time by revoking the capture agent's permissions, uninstalling the application, and requesting deletion of your data.

We may suspend or terminate access for cause, including violation of these Terms or abusive usage. Where we can, we will give reasonable notice first.

On termination your right to use the Service ends. You may request an export of Your Content for 30 days afterwards, after which we may delete it. The sections on Usage Data, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and General survive termination.

15. Governing Law and Dispute Resolution

Governing law

These Terms and any dispute arising out of or in connection with them are governed by the laws of the State of Delaware, without regard to its conflict of law principles.

Arbitration agreement

You and Arbium Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved through binding individual arbitration rather than in court, except that either party may bring claims in small claims court if eligible, and either party may seek injunctive relief in court to protect intellectual property or confidential information. Arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures, before a single arbitrator, in Boston, Massachusetts, or another mutually agreed location. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

You and Arbium agree that Disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any representative or class proceeding.

Arbitration fees

Arbium Inc. will cover all JAMS filing and arbitration fees for claims under $75,000. For claims above $75,000, fees are allocated according to JAMS rules.

Opt-out

You may opt out of this arbitration agreement within 30 days of first agreeing to these Terms by writing to legal@arbium.ai with the subject line "Arbitration Opt-Out" and including your name, email address, and a clear statement that you wish to opt out. If you opt out, any suit, action, or proceeding arising out of or related to these Terms or the Service will be brought exclusively in the federal or state courts located in Boston, Massachusetts, and each party irrevocably submits to the exclusive jurisdiction of those courts and waives any objection to venue or inconvenient forum.

16. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Arbium Inc. regarding the Service, except where a separate written agreement between us applies, in which case that agreement controls as stated at the top of these Terms.

Changes to Terms. We may update these Terms. If we make material changes we will notify you through the application, the website, or by other reasonable means. Continued use after changes take effect is acceptance of the updated Terms. If you would rather not accept them, you can stop using the Service and request deletion of your data.

Severability. If any provision is found unenforceable, the rest continues in full force.

Waiver. Our failure to enforce a right or provision is not a waiver of it.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets, or otherwise without restriction.

Export controls. You will comply with all applicable U.S. export control laws. You may not use the Service if you are located in a U.S.-embargoed country or appear on a U.S. government restricted-party list.

Force majeure. Neither party is liable for failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of government, internet or infrastructure outages, or third-party service failures.

No third-party beneficiaries. These Terms are for the benefit of you and Arbium Inc. only, and confer no rights or remedies on any third party.

17. Contact

Questions about these Terms: legal@arbium.ai. Arbium Inc.